Política de devolución

Return Policy

At Daniel Andrade, we strive to offer sustainable and high-quality products. We understand that sometimes a product may not meet your expectations. Below are the guidelines for our return policy:

  1. Return Period: You have 15 calendar days from the receipt of your order to request a return. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

  2. Return Process: To initiate a return, please contact us at [email address or phone number]. Include your order number and reason for the return in your message. We will review your request and provide further instructions.

  3. Shipping Costs: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

  5. Non-returnable Items: Several types of goods are exempt from being returned. Perishable goods, custom-made items, and personal care items cannot be returned.

  6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email address or phone number].

  7. Quality and Satisfaction: We aim to ensure the highest quality in our products. If you have any issues with your order, please contact us, and we will do our best to resolve it.

  8. Customer Abuse Prevention: We reserve the right to refuse service to customers who demonstrate abusive behavior or exploit our return policy. We are committed to maintaining a positive and fair shopping experience for all our customers.

Thank you for your understanding and support of our brand. If you have any questions regarding our return policy, please do not hesitate to contact us.